FREE DOMESTIC SHIPPING
Free Shipping is offered on all of Coco Rose Interiors’ products with the exception of rattan items. Your individual tracking number will be supplied with your confirmation order, so your parcel can be tracked via Australia Post or an alternative courier service.
All products that are currently in stock at the time of purchase will be shipped from the Brisbane Metropolitan Area and delivery times will be in line with Australia Post guidelines from date of dispatch.
Unfortunately, Coco Rose Interiors is unable to offer free shipping to the Northern Territory for any products in our range. Customers from the Northern Territory may still purchase our items but may incur a further shipping charge. We will endeavour to keep these fees as low as possible.
PRE-PURCHASE SOLD OUT STOCK
Any products that are marked as ‘sold out’ are still available for pre-purchase through our online store. Simply click the pre-purchase button and follow the prompts as if it were a regular purchase. Please note these items are not currently in stock in Australia and will be ordered with our suppliers immediately to reduce wait time.
Our customers understand that Coco Rose Interiors import their products and in order to maintain our highest standards of quality and avoid passing on further shipment costs, Coco Rose Interiors will at times need to include your order in the business’ next container shipment. The predicted timeframe of the next shipment will be indicated at purchase, however is given as a guide only and may vary. Where delivery is predicted to extend beyond the predicted delivery time, Coco Rose Interiors will contact the customer to notify them of such occurrences.
Although Coco Rose Interiors endeavours to have your product delivered meeting shortest possible timeframes, we can not be held responsible for delays in your product shipment if the product is pre-ordered as you may be subject to third party circumstances out of our control including but not limited to extreme weather events and holiday periods within our suppliers’ region.
ADDITIONAL SHIPPING CHARGES – RATTAN PRODUCTS
Due to the varied size and weight of our Rattan products, unfortunately we are unable to absorb domestic shipping costs within Australia. Please refer to our shipping calculator for associated costs with all of our rattan products. We use third party couriers to ship our rattan products as safely and quickly as possible, in which timeframes are set with these vendors. Our customers will receive a tracking number with their order confirmation to maintain up to date information on the progress of their delivery.
PRODUCT DAMAGE DURING TRANSPORT
Our customers understand that while we take great care in our packaging and use reputable transport vendors, we are unable to provide insurance or refund options to damage in transit. Only in circumstances of defective or faulty products through production are Coco Rose Interiors able to accept refund claims. Coco Rose Interiors reserves the right to provide repairs, replacement or store credit in place of defective products, prior to refund. Please refer to our terms and conditions for our legal disclaimer.